FAQ
FAQ

For Travelers

Q: What is Hidden Gem Traveling?

A: Hidden Gem Traveling is a travel agent company that specializes in finding unique and off-the-beaten-path travel destinations. We can help you plan your dream vacation, including cruises, weddings, theme parks, and more.


Q: How do I get a quote for my trip?

 

A: You can contact us via our website or phone, and we'll generate a free quote for your trip based on your preferences and budget.


Q: What charges can I expect when booking with Hidden Gem Traveling?

A: Our services are completely free! We don't charge any additional fees for booking through us. You'll only pay for the cost of your trip.


Q: What happens if I need to cancel my trip? 

A: We understand that sometimes plans change. If you need to cancel your trip, we'll work with you to try and minimize any cancellation fees. We'll also help you reschedule your trip for a later date if that's an option. Always be sure to purchase Travel Insurance upon booking if you belive there is a possiblity you may need to cancel.


Q: How long does it take to get a quote? 

A: We aim to generate quotes within 24-48 hours of your initial contact. However, this may vary depending on the complexity of your trip.


Q: What is the Hidden Gem Traveling loyalty program?

A: Our loyalty program rewards our customers with free gifts and items for their vacations. The more trips you book with us, the more rewards you'll receive.


Q: What support options are available?

A: We offer support via text, email, or DM on our Travefy website portal. We'll always do our best to respond to your questions or concerns as quickly as possible.